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FACIAL COSMETICS
FACIAL COSMETICS CATEGORIES
Make-Up Removers Tonics Anti-aging and anti-wrinkles cosmetics Anti-blemish Treatment Eye Treatment Cosmetic gift sets
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Lancaster Australian Gold Piz Buin Hawaiian Tropic Shiseido St. Tropez Sisley Babaria Delial Isdin
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PARAPHARMACY
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Dermocosmetic Anti-Acne, Pores and Blackheads Anti-blemishes Special sensitive skin Atopic skin Pregnancy and Postpartum Natural parapharmacy
Hair fall prevention Weightloss Sun Care Vitamins and supplements Femenine Hygiene Dental Care Special children
Parapharmacy: Offers Parapharmacy: Bestsellers NEW in Parapharmacy
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La Roche Posay Ceravé Nuxe Vichy Eau Thermal Avène Isdin Bioderma Eucerin Neutrógena Lierac René Furterer
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BRANDS
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HERMÈS Calvin Klein GHD Lancôme Issey Miyake YSL Donna Karan Biotherm Tigi L'Orèal Professionnel
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Do you have any queries? We are here to assist you!

Search through our FAQs and find the solution to your questions or send your questions to our Customer Service department.

Home › Support Centre › Without a registered order
Delivery times
Orders are prepared and picked up by the transport company within 12-36 hours of receipt.

Normally the order will arrive in  8 to 10 working days 8 to 10 working days 4 to 7 working days 9 to 11 working days 7 to 10 working days 8 to 10 working days 6 to 12 working days after sending the order, depending on your location.

Remember that on important dates (Christmas, Black Friday, Valentine's Day...) shipping companies often have collapse and deliveries can suffer delays.

If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
Contact
Do you have more questions?
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Why has my order been cancelled?
Which payment methods can I use?
Do I have to be a PayPal user to pay?
I have been charged more than once for the amount of my order
Can I change the payment method?
Is Perfume's Club able to request additional documentation to support my payment?
How to search for a product?
Same product, different prices
Are all original products?
Product without cellophane (blister)
Why are the prices so great?
Received A Different Design
Why does the same product have two different images?
I received a different product than the one I had bought; how do I claim it?
Where is the merchandise purchased?
You don't have the product I need, how do I know when you'll have it?
Request a return
How to place an order?
Do I have a discount on my first order?
Products aren't being added to the cart
Delivery times
Product without cellophane (blister)
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I did not receive the samples
Tracking an order
I have not received confirmation of my order
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Can I change the payment method?
Is Perfume's Club able to request additional documentation to support my payment?
SPRING - Ecological Transport
Do I have a discount on my first order?
I just have signed up and I didn't get the voucher, what should I do?
How do I know my available vouchers?
Can I use multiple discount vouchers for the same order?
The discount voucher has not been applied to my order.
The discount bonus does not work
Sponsor
I am an influencer and I would like to collaborate with Perfume's Club
SPRING - Ecological Transport
Why has my order been cancelled?
Change one product
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The discount voucher has not been applied to my order.
How much time will it take to receive my order?
Order/shipment claim
My order has a delivery incidence. How do I solve it?
Delivery times
Can I know when my order is delivered?
I'm not going to be at home. Can my order be delivered to someone else?
Tracking an order
Can I pick up the order from the delivery company?
I have not received confirmation of my order
My order appears as delivered, but I don't have it
SPRING - Ecological Transport
I have been informed that I will receive my order today. It hasn't been delivered to me.
Request a return
How are the products returned?
Order/shipment claim
How and when will I receive the refund?
Product without cellophane (blister)
How to proceed if I have received a product in poor condition?
I received a different product than the one I had bought; how do I claim it?
I did not receive the samples
How to proceed if a product is missing in the package received?
Order/shipment claim
I did not receive the samples
Is the delivery note or a bill included in the package?
How can I change the data of my order bill?
How do I get a VAT refund? (TAX FREE)
Contact
Need help? We will be happy to assist you.
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Send us a ticket and we will answer you by mail in a few hours ( M to F, 8 am to 1 pm and 2 pm to 4 pm M to F, 9 am to 2 pm and 3 pm to 6 pm M to F, 9 am to 2 pm and 3 pm to 6 pm M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) )
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WhatsApp
Send us a WhatsApp and receive answers directly on your mobile. +44 20 3334 9680+61 2 7908 0249+1 289 648 4011+1 315 359 9063+64 9 802 3425
Head office: 4 Asipo Street, Can Valero Industrial Park, Palma de Mallorca, 07011.
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